At z98, we believe that gaming should always be a source of entertainment — never a source of stress, financial strain, or harm. That's why responsible gaming is not an afterthought for us; it is a core part of how we operate our platform for Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, and beyond.
z98 is an adults-only platform. All registrations require age confirmation. Players found to be under 21 years of age will have their accounts permanently closed and funds returned to the depositing payment source.
Our Commitment
z98 takes responsible gaming seriously. We understand that for the vast majority of our Pakistani players, betting on PSL matches, spinning slots, or enjoying live casino games is simply a fun recreational activity. But we also know that for a small number of people, gambling can become problematic — and we are committed to doing everything in our power to identify, support, and protect those individuals.
Our responsible gaming framework is built around three core pillars: Prevention, Detection, and Support. We give every z98 player the tools to manage their own gaming behaviour, our systems actively monitor for warning signs, and our 24/7 support team is trained to assist players who reach out for help — no questions asked, no judgment.
We encourage all z98 members to treat their account balance as entertainment spending — money set aside for fun, just as you might budget for a cinema outing or a meal out in Lahore's food street. Never chase losses. Never bet money you cannot afford to lose. And if you ever feel that gaming is taking more from you than it should, use the tools below or contact our team straight away.
All responsible gaming tools on z98 are available directly inside your account dashboard, free of charge, and take effect immediately upon activation — no waiting periods, no friction.
Set deposit limits, session time reminders, loss limits, and wager limits before you ever feel the need. The best time to set boundaries is when everything is fine — not when things have gone too far.
z98's internal monitoring systems flag unusual patterns in gaming behaviour — extended sessions, rapid deposit sequences, unusual loss escalation — and prompt our team to reach out proactively.
Our support team is available 24 hours a day, 7 days a week via live chat inside your z98 account. If you need to talk about your gaming, or need to activate self-exclusion urgently, we are there instantly.
Players who have completed a self-exclusion period are guided through a structured re-onboarding process with a support agent before their account is reactivated — ensuring they are returning for the right reasons.
z98 publishes clear information about how all our games work, including RTP (Return to Player) percentages for slots and the statistical nature of sports betting outcomes, so players can make fully informed decisions.
Player Protection Tools
These tools are available to every registered z98 member at no cost. Access them anytime from your account dashboard under the Responsible Gaming section.
Set a daily, weekly, or monthly cap on how much you can deposit into your z98 account. Once your limit is reached, no further deposits are processed until the period resets. Lowering a limit takes effect immediately; raising it has a 24-hour cooling-off period built in to prevent impulsive increases.
Decide in advance how much you are comfortable losing in a single day, week, or month. When your net losses hit the limit you have set, your account is automatically restricted from placing further bets for the remainder of that period — protecting your PKR balance from further depletion.
Set a maximum duration for each gaming session on z98. When your time is up, a notification appears and your session is paused, giving you a clear break and a natural moment to step back, reassess, and decide whether to continue or log out.
Need a short break from z98 but not ready for full self-exclusion? A cooling-off period lets you temporarily suspend your account for a defined duration — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
Self-exclusion is a formal, longer-term break from z98 gambling. You can self-exclude for 6 months, 1 year, 3 years, or permanently. During the exclusion period your account is locked, you are removed from all marketing communications, and you cannot re-register. After exclusion expires, a supervised re-onboarding process applies.
Enable regular on-screen reminders that display how long you have been playing and a summary of your net session result — wins and losses combined. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals and serve as a simple but powerful pattern-interrupt during longer gaming sessions.
Know the Signs
Problem gambling does not always look dramatic. Often it starts with small, barely noticeable shifts in behaviour. If you recognise any of the following in yourself or someone you know, it may be time to reach out for support or use z98's self-exclusion tools.
If three or more of the above apply to you, we strongly encourage you to contact z98 support immediately via live chat to activate self-exclusion, or to seek support from a qualified counsellor or helpline.
Self-Assessment
Answer honestly. This is not a diagnostic tool — it is simply a prompt to help you reflect on your own gaming behaviour. Only you can see your answers.
1. Do you ever bet more than you planned to when you logged in?
2. Have you ever chased a loss to try and win your money back?
3. Has gambling ever caused you financial stress or affected a personal relationship?
4. Do you feel like you need to gamble to relax or escape from daily problems?
5. Have you tried to cut back on gambling but found it difficult?
If your honest answers lean toward "Often", "Regularly", or "Yes" — please contact z98 support via live chat or activate a self-exclusion directly from your account dashboard. There is no shame in asking for help.
How to Activate
All responsible gaming tools are available inside your z98 account dashboard. Here is how to access each one in three simple steps.
Visit z98 and log in with your registered email address and password. If you have forgotten your login details, use the account recovery option on the login page.
Click your account avatar or username in the top-right corner of the dashboard. Select "Account Settings" from the dropdown menu to access the full settings panel.
Inside Account Settings, select the "Responsible Gaming" tab. From here you can set deposit limits, loss limits, session timers, cooling-off periods, and activate self-exclusion.
If you need to self-exclude urgently and do not want to navigate the dashboard, simply open our live chat support and type "self-exclude" — our team will action your request immediately, 24/7.
Age Verification
z98 operates an absolute minimum age policy of 21 years. No exceptions. This is not simply a regulatory formality — it reflects our genuine belief that gambling is an adult activity that requires the kind of emotional and financial maturity that only comes with age.
All players registering on z98 must confirm that they are 21 or older at the point of registration. Additionally, z98 reserves the right to request documentary proof of age — such as a CNIC (Computerised National Identity Card) or passport — at any time. Accounts where the age of the holder cannot be satisfactorily verified to be 21 or above will be permanently closed.
If you are a parent or guardian in Pakistan and believe that a minor under your care has opened a z98 account, please contact our support team immediately via live chat or by email at [email protected]. We will investigate and act without delay.
We also strongly recommend that parents and guardians use parental control software on shared devices to prevent underage access to online gambling platforms, including z98.
Every new z98 account requires explicit confirmation of age 21+ before registration can be completed. False declaration is grounds for immediate permanent closure.
Withdrawals trigger mandatory KYC review. CNIC or passport copies are verified to confirm the account holder's age before any funds are released.
Any account confirmed or reasonably suspected to belong to an individual under 21 is permanently closed. The real-money balance is returned to the depositing source.
z98 supports and encourages the use of household internet filtering tools. Contact our team if you need guidance on blocking access to gambling sites on shared family devices.
External Help & Resources
z98's own support team is always your first point of contact. But if you need professional counselling or independent support for gambling-related issues, the following types of resources are worth exploring in Pakistan.
Licensed mental health professionals in cities like Karachi, Lahore, and Islamabad can provide confidential support for gambling-related stress, anxiety, and compulsive behaviour. Ask your GP for a referral or search for registered psychologists through the Pakistan Association of Mental Health.
In Pakistani culture, family is a core support structure. If you are comfortable, speak openly with a trusted family member or close friend about what you are experiencing. Shared support is often the most effective first step toward healthier habits.
International responsible gaming organisations such as GamCare (gamcare.org.uk) and the Responsible Gambling Council publish extensive free resources, self-assessment tools, and recovery guides that are relevant regardless of geographic location. We recommend these as informational references.
Available 24 hours a day, 7 days a week, our support team is your fastest route to help. Whether you need to activate self-exclusion, set a deposit limit, or just talk through concerns about your gaming, our trained agents are ready to help — immediately and without judgment.
Prefer to write? Send us a detailed message at [email protected] describing your situation and what kind of support you are looking for. Our responsible gaming team will respond within two business days with a personalised plan of action.
If gambling has created financial difficulties, seek advice from a qualified financial counsellor or your bank. HBL, UBL, and Meezan Bank all have customer care teams that can discuss debt management options. Sorting finances is often a critical part of recovery.
Play Responsibly on z98
Log in to your z98 account to set deposit limits, activate session reminders, or use any of our responsible gaming tools. Your safety is always our priority — for PSL betting, live casino, slots, and everything in between.