z98 Privacy Policy

z98 is an online gaming platform accessible at https://z98.club, offering cricket betting, live casino games, slots, and other interactive gaming products to registered players in Pakistan. References to "z98", "we", "us", or "our" in this Privacy Policy refer to the operator of the z98 Platform and all services provided through it.

As the operator of the z98 Platform, z98 acts as the data controller in respect of personal data collected from registered players and site visitors. This Privacy Policy describes our data processing practices and applies to all personal data collected through the z98 website, mobile-optimised web application, live chat support system, and any other channel through which you interact with us.

z98 collects personal data from you in two principal ways: data you provide to us directly, and data we collect automatically through your use of the Platform. The categories of personal data we collect are described below.

Data You Provide Directly:

• Registration data: Full legal name, date of birth, email address, and mobile phone number provided when you create a z98 account.
• KYC and identity verification data: Copies of government-issued photo identification (e.g., CNIC, passport), proof of address documentation, and proof of payment method ownership, collected when you request a withdrawal or when a compliance review is triggered.
• Payment data: JazzCash mobile wallet number, EasyPaisa account details, bank account details (HBL, UBL, Meezan Bank), SadaPay account information, or USDT TRC20 wallet address — collected as necessary to process deposits and withdrawals in PKR or cryptocurrency.
• Support communications: The content of messages you send to our support team via live chat, including any attachments or screenshots you choose to share.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, loss limit preferences, and session time reminder configurations you set within your account dashboard.

Data Collected Automatically:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage data: Pages visited on the z98 Platform, games played, bets placed, session duration, click patterns, and navigation paths through the site.
• Transaction data: Records of all deposits, withdrawals, bets, game rounds, bonus credits, and account balance changes associated with your z98 account.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 6 of this Policy.

z98 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your z98 account, authenticate your identity at login, and maintain the ongoing operation of your account.
• Service delivery: To process deposits and withdrawals in PKR and USDT, settle bets and game rounds, credit bonuses, and provide you with the full range of gaming services available on the Platform.
• Identity verification (KYC): To verify your identity, age (21+), and payment method ownership in compliance with our anti-money-laundering and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling behaviour, to apply self-exclusion and deposit limit settings you have configured, and to communicate with you if our responsible gaming monitoring systems flag a concern.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service based on past interactions.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money-laundering regulations, to respond to lawful requests from regulatory authorities, and to enforce our Terms & Conditions.
• Platform improvement: To analyse aggregated usage patterns and improve the design, performance, and content of the z98 Platform for all Pakistani players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given explicit consent to receive such communications. You may withdraw this consent at any time.

z98 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform our contractual obligations to you as a registered z98 player — including account management, bet settlement, payment processing, and customer support.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money-laundering record-keeping, and responses to lawful authority requests.
• Legitimate interests: Processing carried out on the basis of z98's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

z98 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with the relevant payment service providers (such as JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay) solely to process deposit and withdrawal transactions on your behalf. These processors are contractually bound to handle your data securely and in accordance with applicable data protection standards.
• Identity verification providers: Where z98 uses a third-party KYC service provider to assist with identity verification, your identity documents and personal details may be shared with that provider for the sole purpose of completing the verification process.
• Game content providers: Aggregated, anonymised gameplay data may be shared with licensed game studios and content providers for technical performance monitoring purposes. No personally identifiable information is shared with game content providers.
• Regulatory and law enforcement authorities: z98 may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required to do so by law, court order, or binding regulatory directive.
• Fraud prevention services: Data may be shared with fraud detection and prevention service providers where z98 has a legitimate interest in protecting the Platform and its players from fraudulent activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of z98's assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

z98 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your web browser when you visit the z98 website. The categories of cookies z98 uses are as follows:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session cookies that maintain your logged-in state, security tokens, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without affecting core Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how visitors use the z98 Platform — such as which pages are visited most frequently and how players navigate between sections. This data is used exclusively to improve Platform performance and user experience.
• Functional cookies: Enable the Platform to remember your preferences, such as language settings, preferred payment method at deposit, and display preferences, to personalise your experience.
• Marketing and targeting cookies: Used where you have given consent to receive personalised promotional communications. These cookies track your interactions with z98 marketing content to ensure offers presented to you are relevant to your interests.

You can manage your cookie preferences through your browser settings at any time. Please be aware that disabling certain categories of cookies may impair the functionality of the z98 Platform. Strictly necessary cookies are not subject to cookie consent controls as they are essential for service delivery.

z98 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption of data in transit using TLS (Transport Layer Security) protocols across all Platform connections.
• Encryption of sensitive data at rest, including identity documents and payment details stored within z98 systems.
• Role-based access controls ensuring that personal data is accessible only to z98 personnel who require it to perform their specific job functions.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Secure, access-controlled data storage facilities with audit logging of all data access events.
• Mandatory security training for all z98 staff members who handle personal data.

Whilst z98 takes all reasonable steps to protect your personal data, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your z98 account has been compromised, please contact our support team immediately via live chat from within your account dashboard.

z98 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active z98 account relationship, plus a minimum of five (5) years following permanent account closure, to meet anti-money-laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial record-keeping obligations.
• KYC documentation: Retained for the minimum period required under applicable anti-money-laundering regulations from the date of verification, typically five (5) years.
• Support communications: Retained for three (3) years from the date of the relevant interaction, to enable us to address any subsequent disputes or follow-up enquiries.
• Technical and usage data: Retained for up to twenty-four (24) months from the date of collection, after which it is either deleted or fully anonymised.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted from z98 systems or irreversibly anonymised so that it can no longer be associated with any individual.

As a registered z98 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat from within your z98 account dashboard or by email at [email protected]:

• Right of access: You have the right to request a copy of the personal data z98 holds about you, along with information about how and why it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Certain data corrections may require re-verification through the KYC process.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent that was the basis of processing. This right is subject to z98's legal obligations to retain certain data as described in Section 8.
• Right to restriction: You may request that z98 restricts the processing of your personal data in certain circumstances, for example whilst the accuracy of data is disputed or whilst a complaint is under review.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that z98 provide you with a structured, machine-readable copy of the personal data you have provided to us.
• Right to object: You have the right to object to processing of your personal data based on z98's legitimate interests, including processing for direct marketing purposes. An objection to direct marketing will be honoured immediately and without restriction.
• Right to withdraw consent: Where z98 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

z98 will respond to all valid data rights requests within thirty (30) days of receipt. In cases of complexity or volume, this period may be extended by a further thirty (30) days, of which you will be informed.

As part of the z98 account registration process, all applicants are required to confirm that they are at least 21 years of age. z98 reserves the right to request documentary proof of age at any time and will immediately suspend and permanently close any account where it is determined or reasonably suspected that the account holder is under 21 years of age.

If z98 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted from our systems as quickly as reasonably practicable, and the associated account will be permanently closed. Any real money balance in such an account will be returned to the depositing payment source after satisfactory verification of ownership.

If you are a parent or guardian and believe that a minor in your care has registered a z98 account, please contact our support team immediately via live chat or by email at [email protected] so we can take prompt action.

z98 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, special offers, new games, PSL betting markets, and other z98 Platform updates where you have given your explicit consent to receive such communications during registration or at a later stage through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any z98 marketing email.
• Updating your communication preferences directly within your z98 account dashboard under account settings.
• Contacting z98 support via live chat and requesting removal from all marketing communications.

Please allow up to five (5) business days for your opt-out preference to take full effect across all communication channels. Withdrawal of marketing consent does not affect transactional communications (such as deposit confirmations, withdrawal notifications, or security alerts) which are sent as a necessary part of managing your z98 account.

z98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our Platform. Where a material change is made, z98 will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform prior to the change taking effect.

The most current version of this Privacy Policy will always be accessible at https://z98.club/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically to stay informed of how z98 protects your personal information.

Your continued use of the z98 Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change, you should stop using the Platform and may close your account in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way z98 handles your personal data, please contact our support team. Our preferred and fastest contact method is via live chat from within your z98 account dashboard, available 24 hours a day, 7 days a week.

For written data protection enquiries, you may also contact us by email:

Email: [email protected]

Please allow up to two (2) business days for a response to email enquiries. For data rights requests (as described in Section 9), z98 will acknowledge receipt within five (5) business days and provide a full response within thirty (30) days.